HMP YOI Norwich – Phone Calls & PIN Guide
Here’s how phone calls work for families with someone at HMP YOI Norwich—and how a UK local number helps your loved one spend less of their phone credit.
How calls work at HMP YOI Norwich
- PIN list: Your number must be approved on the prisoner’s PIN list before calls can be made. We don’t add numbers to PIN lists—customers request this with the prison.
- What they pay: Calls to UK landlines are charged at the current landline rate; mobiles at the mobile rate (a 10p minimum applies to every call).
- When they can call: Times vary by wing/regime; check locally for unlock periods and phone access.
Why use a UK local number?
Your loved one dials a standard UK landline (01/02) that forwards to your phone. Because they call a landline, they spend less from their phone credit than calling a mobile directly—on both weekdays and weekends.
- Weekdays: typically ~55% less vs calling a mobile.
- Weekends: typically ~39% less vs calling a mobile.
0800 (Freephone) at HMP YOI Norwich
0800 means your loved one pays £0 from their prison phone credit. Acceptance of non‑geographic numbers can vary by establishment—check with the prison before relying on 0800. Our local plans are usually the simplest option.
FAQs – HMP YOI Norwich
How do I get my number approved?
Ask the prisoner to submit your number for approval on their PIN list. Follow local instructions for ID/relationship checks. We can’t do this on your behalf.
Can they call my mobile?
Yes, but it costs them more than calling a landline. Using a local number helps them spend less from their phone credit.
International?
If you live abroad, we can forward the call to your non‑UK number (e.g., Ireland, Spain, USA, Poland).